Privacy
Privacy Notice
This notice explains how Bata Maoko uses information supplied through our website, dashboards, booking forms, WhatsApp service, and support channels.
Information we collect
We collect account details, contact information, booking and service details, payment references, uploaded documents or images, and messages needed to provide the service you request.
How we use it
We use this information to manage accounts, prepare quotes and orders, process payments, coordinate delivery and collection, generate documents, send service updates, provide support, prevent misuse, and meet legal obligations.
Who can access it
Access is limited by role. Staff and service partners receive only the information required for their assigned work. Payment, email, hosting, and messaging providers process information only where needed to deliver those services.
Storage and security
We use access controls, authenticated accounts, audit records, and secure service providers. We retain records only for operational, legal, accounting, and support needs.
Your choices
You may ask us to correct your account details, explain the information held about you, or review a privacy concern. Some records must be retained where required by law or an active service agreement.
Contact
Use the support contact shown on the website or in your account. The current support email is support@batamaoko.co.zw.