Privacy request
Data Deletion Instructions
You can ask Bata Maoko to delete personal information connected to your website account, WhatsApp conversation, booking, or support request.
How to submit a request
Email support@batamaoko.co.zw with the subject Data deletion request. Include the name, email address, and WhatsApp number used with Bata Maoko. Do not send passwords, PINs, payment card details, or identity documents unless our privacy team securely requests additional proof.
Verification
We will verify that the request comes from the account holder or an authorised representative. This protects customers from unauthorised deletion. We may ask you to confirm a recent order number or respond through the verified email address or phone number on the account.
What happens next
We will acknowledge the request, identify the relevant records, and delete or anonymise information that is no longer required. We will confirm completion using the verified contact channel. Legal, tax, fraud-prevention, payment, dispute, and active-service records may be retained only for the period required by law or a legitimate operational obligation.
WhatsApp and Meta data
The request may include messages and media stored by Bata Maoko. Meta and WhatsApp may separately retain information under their own policies; requests about data held directly by those services must also be made through their privacy controls.
Contact
For privacy questions, contact support@batamaoko.co.zw.