Terms
Terms of Service
These terms apply when you use Bata Maoko's website, account dashboards, booking tools, WhatsApp service, quotes, orders, and related support.
Accounts
Provide accurate information, keep your sign-in details private, and tell us promptly if you believe your account has been used without permission.
Quotes and availability
Product and service availability is checked for the requested dates. A quote does not reserve stock until the required payment and approval conditions are met. Expired quotes may require a new availability check.
Payments
Payments are processed through the available payment provider. An order is treated as paid only after the provider confirms the transaction and the confirmation is recorded in the system.
Delivery, installation, and collection
Customers must provide safe access and accurate location details. Hired equipment remains the property of its owner and must be available for collection at the agreed time and condition.
Changes and cancellations
Contact support as early as possible. Changes depend on availability and may affect pricing, delivery, and collection arrangements. Refund decisions follow the applicable order and payment conditions.
Contact
Questions about an order or these terms can be sent to support@batamaoko.co.zw.